SHIPPING POLICY

We have chosen to partner with a carbon neutral courier, DPD.  Normally this would mean 48hr shipping, but with the 

current strain on delivery companies, please allow up to

5 working days for delivery.

Any orders placed on after 2pm on Friday, or on a weekend or Bank Holiday will be processed the next working day

**We are currently waiving our shipping fees and offering free delivery to most mainland UK addresses**  

 

There is still a charge for some locations, due to our increased costs.    Specifically, Highlands & Islands, and more remote addresses that usually experience a raised shipping cost.

 

Here is our list of postcodes that may incur a surcharge:

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
 

Please select the relevant region at checkout - we will then contact our courier to confirm their fee and inform you of the shipping cost.  This will be the courier fee, minus our usual shipping fee, so you only pay the difference.

RETURN POLICY

We are confident that your dog will love our food.

However, if for any reason you wish to return your order, please contact info@rundogfood.com within 10 days of receipt and we will endeavour to either refund or replace.

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