FAQ

Ordering and delivery

  • How long will it take for my order to arrive?

How long will it take for my order to arrive?

The majority of shipments are arriving well within our courier's planned 48hr timeframe, but we ask customers to be aware of the strain that all couriers are under. Although unlikely, there is the possibility of a delay of up to 5 working days.
 
For more info, check out our Shipping Policy.

Returns

  • My order has arrived but it’s not as I expected. What can I do?

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question, including outer packaging, and the shipping label, and email our customer service team via info@rundogfood.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.  In this case, the customer would be required to cover return shipping costs.

Misc

  • Where is your food made?
  • Can I order a sample of cold pressed dog food?
  • What does Rùn mean?
  • Why is my dog so thirsty?

Where is your food made?

Rùn is proudly manufactured in the beautiful Scottish countryside and our ingredients are sourced either in the UK, or as close as possible.

Can I order a sample of cold pressed dog food?

Absolutely! Our samples weigh 100g and are available for each of our Premium and Working Dog cold pressed recipes.
 
The sample itself is free, you just pay for Second Class Royal Mail large letter postage.
 
Our samples are beautifully packed in completely compostable, zero waste packging. The little bags are made from a product called Natureflex, which is 100% home compostable. These bags are packed in mini cardboard boxes, which fit perfectly through your letterbox.

What does Rùn mean?

Rùn is a Scottish Gaelic word, pronounced Roo:n. It has several meanings, including 'To have love/affection for another being' and 'With Purpose'. Both these and the name itself just sum up dogs so perfectly for us. Ever loving, ever purposeful, and running absolutely everywhere......Squirrel!!

Why is my dog so thirsty?

Increased thirst is usually a sign that you are over-feeding. This is very easily done, so don't worry!
 
We have a very handy blog all about over-feeding and what signs to watch out for: Am I over feeding my dog?
 
The first thing you need to do is check the feeding chart. Remember, this is just a guide, but it's a useful starting point.
 
If you're already feeding close to the recommended daily amount, reduce this by 10% and monitor for a few days. If your dog is still very thirsty, then you can try reducing the meal further. It can take a bit of trial and error before you get the correct amount for your dog, and remember that this can change depending on exercise levels and our great British weather.
 
If your dog normally eats a raw diet, then they will be naturally thirstier on a diet of Cold Pressed, as raw meat contains a high percentage of moisture.

Food questions

  • Is cold pressed dog food compatible with raw feeding?
  • Is your cold pressed dog food 100% natural?
  • Will my fussy dog like cold pressed?
  • Is your cold pressed food suitable for puppies?
  • Is your food suitable for my dog with allergies?
  • Is there a cold pressed feeding guide?

Is cold pressed dog food compatible with raw feeding?

YES!
 
There are many dry dog foods on the market now that claim to be an alternative to raw feeding, but there are two big reasons why this just isn't the case.
 
The vast majority of these companies are still using the traditional 'extrusion' method to manufacture their kibble. This method strips out so many nutrients, which then have to be artificially added back into the food, making it a highly processed product.
Our method of preparing our food is much gentler. The nutrients and also the flavour of the raw ingredients are kept in, then carefully pressed together to form yummy pellets.
 
Critically, extruded dog food doesn't break down in the same way as raw. The two cannot be fed together for this very reason, as our dogs' tummies process them at different rates. Raw food is easily digested, whereas extruded kibble expands in the gut and takes much longer to digest. When the two are fed in the same meal, it can cause the stomach to flip, which is very dangerous.
 
Our Cold Pressed food doesn't expand. Instead it naturally breaks down, making it extremely digestable. In fact it can be fed directly alongside raw food, without causing any digestive incompatability at all.

Is your cold pressed dog food 100% natural?

Yes! We don't use any nasties in our recipes. All of our added vitamins and nutrients are chosen specifically for their benefits to your dog. We use only the best ingredients and our meat proteins are of the highest quality. We won't use any additives, colourings, or E-numbers. We also don't add any sugars or sweeteners.

Will my fussy dog like cold pressed?

The combination of high quality ingredients and our cold pressing method, makes our food highly palatable. Dogs LOVE it!
 
And, one of the great things about cold pressed food is that it breaks down super easily in water. If your dog prefers a wet food, simply add warm water a few minutes before feeding. Check the temperature and stir, then add more water if required for whichever consistency your dog loves best!

Is your cold pressed food suitable for puppies?

Yes! Check out our awesome Puppy recipe - 'Sea Fish & Chicken'.
 
There are a lot of foods on the market now claiming to be suitable for all life stages, but after some long discussions with our expert nutritionist, we strongly felt that it we needed to create 'stage specific' food. Puppies and Adult dogs need different levels of certain nutrients and what's good for one can actually be detrimental for the other.

Is your food suitable for my dog with allergies?

Our Premium recipes are all Grain and Gluten free and our 'Premium Adult Cold Pressed' recipes are made from Single-source animal ingredients, making them ideal for dogs with protein and grain allergies.
 
Our Chicken recipe is just Chicken. No Fish oil or other meat fats.
 
Our Fish recipe is just Fish. We have been extremely careful to ensure there is no hidden Chicken fats or other proteins.
 
Please note - our Working Dog Beef & Barley contains both Barley and Oats, for slow energy release.  This recipe may not be suitable for dogs with grain intolerences.

Is there a cold pressed feeding guide?

Yes there most certainly is!  We know how confusing it can be, trying to work out how much cold pressed to feed your dog.

 

You can find our feeding guides at the bottom of each cold pressed dog food product page.  Alternatively, you can pop over here to see them slightly larger, and try out our handy interactive feeding calculators, which work for each of our adult recipes.

Ingredients

  • Why do you use 'dried ground meat' instead of fresh meat protein?

Why do you use 'dried ground meat' instead of fresh meat protein?

When you see 'dried ground meat' listed in our ingredients, this doesn't in any way imply that we're using a lower standard product. Far from it, we only use the best quality meats and fish in our cold pressed foods. What it means is that the meat has already had the water removed and in terms of % on the packet, what you see is what you get.
 
Not only that, but because the way our meat and fish has been concentrated, the level of digestable protein in our animal ingredients is incredible!
 
Because our proteins aren't damaged by high cooking temperatures, this means that your dogs absorb a fantastic amount of high quality protein when they eat our food.
 
Because of our method of Cold Pressing, all of the ingredients we use are dry. This is because unlike 'extrusion', the cold temperatures that we use are not high enough to boil off the excess liquids in fresh meat.